Thank you

Welcome to Calder View Surgery

 The practice has remained open through the Pandemic for face to face appointments where appropriate. We will continue to operate an initial telephone assessment with a clinician as things start to return to normal.

 IF YOU NEED AN APPOINTMENT ABOUT SOMETHING OTHER THAN CORONA VIRUS PLEASE RING ON 01924 767266 AT 8AM . OUR RECEPTION TEAM WILL ASK YOU SOME BRIEF QUESTIONS REGARDING WHY YOU NEED TO SEE A CLINICIAN

YOU WILL THEN IF APPROPRIATE BE ADDED TO THE LIST FOR A CALLBACK WE WILL ADVISE A ROUGH GUIDE AS TO WHAT TIME THAT CALL BACK WILL BE IE EITHER MORNING OR AFTERNOON . YOU MAYBE ASKED TO SEND IN PHOTOGRAPHS VIA A LINK TO ASSIST THE CLINICIAN  WITH THE CONSULTATION THE CLINICIAN MAY VIDEO CALL YOU OR MAY ASK YOU TO ATTEND FOR A FACE TO FACE APPOINTMENT 

PLEASE NOTE ATTENDING FOR A FACE TO FACE APPOINTMENT IS A CLINICAL DECISION NOT ONE MADE BY OUR RECEPTION STAFF 

The practice policy is for the Clinician to try a ring a patient twice if a patient fails to answer on 2 occasions then the Clinician will move onto the next patient and you will have to telephone again another day.

PLEASE DO NOT COME DOWN TO SURGERY UNLESS YOU HAVE BEEN ADVISED TO DO SO BY SOME ONE FROM THE PRACTICE TEAM

THIS WILL ENSURE WE CAN CONTINUE TO PROVIDE ESSENTIAL CARE SAFELY

We operate a ZERO TOLERANCE policy around abuse of our staff . Our team are working extremely hard to look after our patients they have to follow the guidance set out by the practice and by national policy .  If you abuse our staff verbal or physically you will be removed from our practice list . 

The Pandemic is not over guidance has not changed for your safety you must wear a mask on entering the building to protect you and our staff we will ask you to change into a fresh mask and santise yours hands on arrival .

If you start with a new cough or fever or lost your sense of taste or smell 

DO NOT ATTEND THE SURGERY OR A&E YOU MIUST RING 119 TO BOOK A COVID PCR TEST IF YOU HAVE SYMPTOMS LATERAL FLOW TESTS MUST BE FOLLOWED UP WITH A PCR TEST 

If you have mild symptoms you need to self isolate you do not need to inform medical services

If you feel that you cannot cope with your symptoms or are unwell for more than 1 week, or you feel you are getting worse,contact NHS 111 online or by phone if you have no access to the internet

Please be honest about your symptoms if you are not you are potentially risking the health of all our staff .

For childhood illnesses please look at www.whenshouldyouworry.com

For advice about whether you should be working and around your employment rights and for more information about COVID 19 visit gov.uk

PLEASE HELP US TO HELP YOU AT THIS VERY DIFFICULT TIME

VACCINATION AGAINST CORONA VIRUS

Our Vaccine programme is now nearly complete with have worked with our local practices to deliver the vaccine to patients out of Dewsbury Health Centre.

Anyone over the age of 18 is now able to book for a vaccine patients under 40 will be offered the Pfizer vaccine, patients over 40 the Astra Zeneca Oxford Vaccine. All patients with a mobile number on their record will have been sent a link to book an appointment for their vaccine. If you have not got this it is likely that we do not have your correct mobile number so we would advise you to ring and update this with us.

If for any reason you have chosen not to be vaccinated please let us know so we can record that you have declined the vaccine this will then stop us sending you more messages.

If for any reason you have changed your mind about vaccination please ring the surgery and we can book you in.

Vaccinations at other sites ie John Smith's  Stadium or at local pharmacies are bookable via the National Booking System we cannot book you into these sites . 

The Doctors and staff are proud to offer the highest standard of patient centred healthcare. We run many clinics for the management of long term conditions such as asthma and diabetes and offer a wide range of other medical services .

Please take sometime to explore our website which gives you information about our opening times and our staff 

Telephone Number 01924 767266

The Surgery is closed Christmas Day Boxing Day and New Years Day. We are open normally every other day as normal 

Cancellation Line  01924 767264

To Cancel an existing appointment please ring the number shown above leaving your name and details of the appointment you wish to cancel . This line is available 24 hours a day 7 days a week 

Please see Further Information EPS 4 section for changes to the way prescriptions are issued 

Do you know about the NHS App ??

This allows all patients to have access to their information 24 hours a day 7 days  a week 

Order your repeat medications anytime from anywhere

Book amend and cancel GP appointments no need to ring the surgery

Have information about your medication conditions and treatments direct to your phone 

If you would like more information and help to set this up on your phone please ask at reception.

Please see instruction information below for more help. But please be aware you will need to request  information from the surgery to fully set the app up on your phone 

NHS App Set Up Instructions

Routine Evening and Weekend Appointments

Evening and weekend appointments now available run by Curo Health our local GP federation

Patients can now see a local GP for routine appointments on weekday evenings and at weekends.

Pre-bookable and on-the-day appointments are available between 6.30pm and 9.30pm each weekday, with additional slots available on Saturdays from 9am and 4pm and Sundays 9am and 1pm.

 The appointments will be available in Dewsbury Health Centre. 

How to book an evening or weekend appointment

There are ‘pre-bookable’ and ‘on-the-day’ appointments which can be accessed through your own GP practice, or by calling the free NHS 111 phone line out of normal working hours

The practice offers extended hours appointments these are appointments which are outside the time our normal surgery .

SURGERY OPENING TIMES

Reception Desk is open from 8.30 am - 6pm  Monday to Friday

Telephones Available 8am - 6pm  Monday to Friday

To check in for appointments outside these hours use the Check in screen located in reception.

If you are late for your appointment the check in screen does  not allow you to check in please knock on the door. But be aware staff are busy dealing with telephone calls so may take some time to attend to you

In addition to everything you need to know about the practice you will also find a wealth of health-related

information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.

We are also advising all our patients that National guidance asks practices to give everyone an accountable GP, this simply means that all patients will have a named GP in their record it does not in anyway mean that you cannot choose to see the GP of your choice when you come to surgery.

We are always looking for new members at our patient participation group, this group meets quarterly and has input into the running of the practice, also supporting the practice when we look to provide new services. Please ask at reception if you would like to get involved .

OUT OF HOURS

Out of hours services are provided by North Kirklees Comissioning Group (NKCCG)from 6.30pm to 8am weekdays and from 6.30pm Fridays to 8am on Mondays.Should you require a Dr urgently within these tims please call 111.

http://northkirkleesccg.nhs.uk

Have you see our In house MSK Practitioner Chris here is the link to the website with your exercises  www.quickphys.co.uk