Welcome to Calder View Surgery

 Please take a moment to read the following information as our operating procedures have recently changed.

The practice is now operating a blend of telephone and face to face appointments. When you speak to our Reception Care Navigators you will be asked to give some details for the reason for your call that day .

They will then advise you about the appointment type and any relevant details .

When asked about Covid symptoms please answer the questions asked honestly if you have symptoms of Covid EG A new continuous cough loss of taste and or smell high temperature you may be asked to access the surgery through a different entrance this is to keep you our staff and other patients safe and secure 

 Face to Face Appointments

If asked to attend for a Face to Face appointment.

You must

• Arrive as near to your appointment as possible
• Wear a mask
• Sanitise your hands 
• Social Distance in the waiting room

 Telephone Appointments

• If offered a telephone appointment you may be asked to send in some photo's of your condition 
• The practice policy is for the Clinician to try a ring a patient twice if a patient fails to answer on 2 occasions then the Clinician will move onto the next patient and you will have to telephone again another day.

Please be kind to our team they are here to help you they never deserve to be sworn at or abused .

We operate a ZERO TOLERANCE policy around abuse of our staff . Our team are working extremely hard to look after our patients they have to follow the guidance set out by the practice and by national policy .  If you abuse our staff verbal or physically you will be removed from our practice list . 

COVID 19 TESTING 

The practice has no access to Covid Testing . PCR tests are the only accurate way of testing for Covid for patients with symptoms . To access a test go online or ring119 they can advise of local sites or arrange for tests to be posted to your home 

VACCINATION AGAINST CORONA VIRUS

Our Vaccine programme is now complete with have worked with our local practices to deliver the vaccine to patients out of Dewsbury Health Centre.

Going forward if Booster vaccination is recommended by the Government we will start to vaccinate again . If you are entitled will will contact you to book . 

The Doctors and staff are proud to offer the highest standard of patient centred healthcare. We run many clinics for the management of long term conditions such as asthma and diabetes and offer a wide range of other medical services .

Please take sometime to explore our website which gives you information about our opening times and our staff 

Telephone Number 01924 767266

The Surgery is closed Christmas Day Boxing Day and New Years Day. We are open normally every other day as normal 

Cancellation Line  01924 767264

To Cancel an existing appointment please ring the number shown above leaving your name and details of the appointment you wish to cancel . This line is available 24 hours a day 7 days a week 

Please see Further Information EPS 4 section for changes to the way prescriptions are issued 

Do you know about the NHS App ??

This allows all patients to have access to their information 24 hours a day 7 days  a week 

Order your repeat medications anytime from anywhere

Book amend and cancel GP appointments no need to ring the surgery

Have information about your medication conditions and treatments direct to your phone 

If you would like more information and help to set this up on your phone please ask at reception.

Please see instruction information below for more help. But please be aware you will need to request  information from the surgery to fully set the app up on your phone 

NHS App Set Up Instructions

Routine Evening and Weekend Appointments

Evening and weekend appointments now available run by Curo Health our local GP federation

Patients can now see a local GP for routine appointments on weekday evenings and at weekends.

Pre-bookable and on-the-day appointments are available between 6.30pm and 9.30pm each weekday, with additional slots available on Saturdays from 9am and 4pm and Sundays 9am and 1pm.

 The appointments will be available in Dewsbury Health Centre. 

How to book an evening or weekend appointment

There are ‘pre-bookable’ and ‘on-the-day’ appointments which can be accessed through your own GP practice, or by calling the free NHS 111 phone line out of normal working hours

The practice offers extended hours appointments these are appointments which are outside the time our normal surgery .

SURGERY OPENING TIMES

Reception Desk is open from 8.30 am - 6pm  Monday to Friday

Telephones Available 8am - 6pm  Monday to Friday

To check in for appointments outside these hours use the Check in screen located in reception.

If you are late for your appointment the check in screen does  not allow you to check in please knock on the door. But be aware staff are busy dealing with telephone calls so may take some time to attend to you

In addition to everything you need to know about the practice you will also find a wealth of health-related

information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.

We are also advising all our patients that National guidance asks practices to give everyone an accountable GP, this simply means that all patients will have a named GP in their record it does not in anyway mean that you cannot choose to see the GP of your choice when you come to surgery.

We are always looking for new members at our patient participation group, this group meets quarterly and has input into the running of the practice, also supporting the practice when we look to provide new services. Please ask at reception if you would like to get involved .

OUT OF HOURS

Out of hours services are provided by North Kirklees Comissioning Group (NKCCG)from 6.30pm to 8am weekdays and from 6.30pm Fridays to 8am on Mondays.Should you require a Dr urgently within these tims please call 111.

http://northkirkleesccg.nhs.uk

Have you see our In house MSK Practitioner Chris here is the link to the website with your exercises  www.quickphys.co.uk